Terms and Conditions
This Agreement was last modified on 22 June 2021.
Terms and conditions of Techspertz (Pty) Ltd
1. Acceptance the Use of Techspertz (Pty) Ltd. Terms and Conditions
Your access to and use of Techspertz (Pty) Ltd. Is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website, you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
2. Advice
The contents of Techspertz (Pty) Ltd. Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
3. Change of use
Techspertz (Pty) Ltd. Reserves the right to:
3.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Techspertz (Pty) Ltd. Shall not be liable to you for any such change or removal and.
3.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
4. Links to Third Party Websites
Techspertz (Pty) Ltd. Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
5. Copyright
5.1 All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Techspertz (Pty) Ltd. Or otherwise used by Techspertz (Pty) Ltd. As permitted by law.
5.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
5.3 The use of automated systems or software to extract data from this website or www.techspertz.co.za (‘scrape’, ‘scraping’ or ‘screen scraping’) is prohibited unless the third party has directly concluded a written licence agreement with Techspertz (Pty) Ltd. In which permits it access to Techspertz’s price, stock and listing information.
6. Disclaimers and Limitation of Liability
6.1 The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
6.2 To the extent permitted by law, Techspertz (Pty) Ltd. Will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
6.3 Techspertz (Pty) Ltd. Makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
6.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Techspertz (Pty) Ltd. For death or personal injury as a result of the negligence of Techspertz (Pty) Ltd. Or that of its employees or agents.
7. Indemnity
You agree to indemnify and hold Techspertz (Pty) Ltd. And its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Techspertz (Pty) Ltd. Arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
8. Severance
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the law of South Africa and you hereby submit to the exclusive jurisdiction of the South African courts.
10. SMS and email Notifications
We may use your cell phone number or email for the exclusive purpose of transactional updates with regards to delivery or collection of orders you place on our website. We will not contact you via SMS or email related to any marketing matter.
11. PC Builds
All Builds put together by Techspertz (PTY) Ltd will be covered by a 1-year quality check warranty for the work done by the company staff on the specific PC build
All builds will take up to 3-4 working days to be built AFTER payment is completed and cleared into 1 the specified banking accounts
12. Delivery Information
Most items listed on this website are not held in stock at our premises (unless otherwise stated) and are rather ordered from various suppliers as orders are placed. While we constantly update the site’s prices and product stock levels based on information from our suppliers, it is recommended that you wait for an email or phone-call from us before making payment for any orders placed on the website. We will also give you an estimated delivery time. Certain items such as fully-assembled PCs may have a slightly longer lead-time (due to the fact that they’ll need to be assembled and tested). Should any item not be in stock with our suppliers, we will contact you to suggest a substitute product. At this point, you may accept the substitute, place the item on backorder or cancel the item from your order.
Once the order has been confirmed, you can make payment via EFT or cash deposit. These are the only payment methods that we accept currently. Orders will be placed with our suppliers once proof of payment has been received and shipped once the payment reflects in our bank account. Please refer to the invoice for bank account details.
Payment must take place within 48 hours of placing the order or we may cancel it or update it if pricing has changed.
Delivery Options:
Door-to-door Courier (via TCG or FedEx):
NOTE: Door-to-door Couriers do not deliver to PO Boxes. Please provide a Street Address at checkout.
Your order will be delivered directly to your door. Please note that your order’s weight is calculated using the higher value of actual or volumetric mass for each product. The delivery rate is calculated according to the total weight of the items in your cart, the total price of the cart as well as the destination address. To receive an estimate on the delivery charge, please enter your delivery details in the Estimate Delivery box on the Shopping Basket page.
We currently do not ship to remote locations such as farms and mines.
Collection from Techspertz’s Offices:
Please note that due to the Coronavirus pandemic, you will have to wear a mask and ensure to sanitise.
How long will delivery take?
Typically, we’ll get the courier to collect your order within 24 hours (provided that you pay into the correct bank account FNB to FNB or Capitec to Capitec, etc). Delivery timeframes for each courier are displayed on the checkout page before you complete the order. These timeframes are valid for business days, and take effect from the time that we dispatch your order.
If you’re not in one of the major centres listed delivery may take 1 or 2 days longer than the above specified times. All packages are fully trackable and tracking numbers will be provided once your order has been shipped.
What happens if I don’t receive my order?
All orders dispatched from our offices are guaranteed to be delivered. If your order is lost, damaged or stolen, we will either send you a replacement order or we will refund the full order to you. It’s at our sole discretion to choose whether to replace or refund the order. This is a fantastic service that we feel is absolutely essential to provide peace-of-mind to our customers.
If any parcel delivered by our couriers appears to be damaged, please be sure to verify both the contents and condition of the consignment in the presence of the courier driver. Phone us immediately if any product is damaged or missing. Liability for any shipments sent from us ends with the obtainment of a clean signature from the consignee upon delivery of the goods.
Installations and upgrades:
Any parts purchased from Techspertz will be installed for FREE provided the PC or laptop is brought to the premises of Techspertz and can be tested upon arrival before any upgrades are done to the machine
Any on-site installations please refer to our fees and rates
13. Returns Policy
Returns:
If a client is not satisfied with a purchase, it can be returned within seven days of the delivery for a full refund, less the shipping costs. Full refunds will only be issued if products are returned unopened and with all packaging and any other materials that were part of the original purchase.
Should an opened product be returned, a 20% re-stocking fee will be charged, provided that all the original packaging and all materials are provided with it (This does not apply to Techspertz Pre-Built PCs) . Should an opened item be returned without some or all of the original packaging and materials, Techspertz reserves the right, at its sole discretion to levy an additional fee.
Goods returned in opened packaging need to be returned in a condition that is fit for resale. Software and consumables can only be returned if they have not been opened.
All products being shipped back to Techspertz should be carefully packed in protective materials where necessary. The package should have the order number and return address clearly marked. Should a product be damaged while being shipped to our offices; Techspertz will not be liable for the damages. It is recommended to insure any items that you send to us.
Replacements:
All products sold by Techspertz are covered by the manufacturer’s original warranty, which is at least 1 year from the date of order, unless otherwise stated. Some products have longer manufacturer warranties, and we honour these warranties as well.
Should you have a faulty item, contact us and we’ll assist you by providing you with the details for the return process. In this case, the customer will be responsible for arranging delivery of the faulty item back to Techspertz, but Techspertz will cover the return shipping costs back to the customer if the item is at a value of R2500 or more.
In the unlikely event that a product sold by Techspertz is DOA (Dead on arrival) or becomes faulty within 30 days of the delivery date, we will arrange for a courier to collect the item from you and will cover the shipping costs both ways.